How to Return 

1. Please fill-in the “Return” form. It must include clear content & picture of return goods. After return request is approved, you may return the goods to the Centra store in person.

 

2. You will need to include its accessories, manuals and original packaging. If a gift was given with the returned item, you will need to return it as well. A full refund may not be proceeded if any accessories is missing.

Refunds

1. You may cancel the order within 30 minutes after order is placed. All the refund will be returned to your original payment method.

2. If an order is cancelled before shipped out, we will issue a full refund of the entire order. The refund will be returned to your original payment method approximately 7 business days.

3. You may apply for a refund within 24 hours after you received the goods. Handling fee of $25 will be charged. Normally we need 1 – 7 business days to process your application. We will send you a confirmation email after your request has been confirmed, then you can proceed to return the goods to our Aurora or Barrie store in person.

4. If your order has already been shipped, you will need to wait till you have received your order. We will refund as soon as the goods returned with intact and/or unused condition. Handling fee of $25 will be charged.

5. Discounts and/or coupons will not be refunded. The final refund will not exceed the original amount paid.

Return courier cost

1. Centra will be responsible for the courier fee if the refund due to quality problem.

2. Else you will be responsible.

 

Definition of return reasons

Goods return due to quality problem, means that the goods you received has expired, moldy, damaged, deformed, mis-handle and recalled etc., resulting in failure to use or eat.

No refund due to

1. Personal reasons refer to the goods delivery or pick up failed by customer, personal preference or individual physical reasons.

2. ALL PICTURES SHOWN ARE FOR REFERENCE PURPOSE ONLY. ACTUAL PRODUCT MAY VARY DUE TO PRODUCT CONDITION.

*No Show

In order to ensure the food safety, all same day no show orders will be discarded after 8:00pm at each day. In this case, you would not be able to request a refund.

 

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